Frequently Asked Questions

Our clinic provides general dentistry, periodontal treatment, restorative treatment, and more. For a full list of services, please navigate to "Our Services" page on our website for more details. 

We are a part-time clinic, so our hours differ from most clinics. We are open Tuesday, Wednesday, and Friday every week (unless stated otherwise). We are also open one Saturday a month. Our clinic is open 1-2 Thursdays a month, however, that is decided upon our staff's schedule. For more information, please navigate to the "Contact Us" page for more details.

We accept a variety of insurances and insurance plans. Please check our "Insurance/Payments" page for general details about insurance. If you are a new patient, please check with your insurance company to make sure that we are in network with your plan. We do not accept any discounted insurance plans. We accept majority PPO and EPO plans. If you still have questions, please contact our office and we will answer your questions. 

Yes, we are able to accommodate for emergency patients. However, due to our growing patient list, we may not be able to see you on the same day that you call. Please call our office to check availability.

Depending on the insurance, it can take somewhere between 1 week to 2 months to receive a claim or pre-treatment estimate back. We try our best to get the claims back in a timely manner, however, please be patient with this process.

If you are an existing patient and would like us to change the insurance we have on file, please email us your new insurance plan information to dentist@reliancedentalcare.com. If you happen to have an insurance card or digital card, that would be even great if you could send it over to our email. Please have the following details be sent:

1) Subscriber ID 

2) Name of Insurance + Plan Information 

3) Group # (if you have one)

4) Where to send claims (if it states it)

If you have Delta Dental of Massachusetts, you will automatically have access to two cleanings a year. If you have other insurance, the best way to find out is to talk with your insurance company. We are not able to check a specific plan's details for you, unless it is Delta Dental. 

There are two ways to pay for your invoice at our clinic. All of the bills that we send have a small section at the top that allow you to put in your credit/debit card details. You may put the information there and mail it back to us. Additionally, you may also send us a check in the mail. The second way is to pay when you come in for an appointment.

We are currently working on implementing a system that allows our patients to pay their bill using a secure patient portal. However, we are not finished with it yet and it may take some time until we are able to release it to the public. We apologize for this inconvenience.

If you have any questions about billing, please contact our office and we will get back to you shortly. 

Since we are a part-time clinic, it can take somewhere between 24-72 hours to respond to patient inquiries. Every morning, front desk checks all the voice mails and messages that were sent from over the weekend. We try out best to respond to every single patient inquiry. If you still have not received a message back from us, please contact us again.